BATTLE BUDDY SUPPLY CO.

​How Do I Place an Order?

 

To place an order:

 (1) simply add the item to your cart. Be sure to check the measurements to ensure the right fit. Then, proceed to the payment page and follow the instructions to complete your purchase.

 (2) You are welcome to leave your name and contact number, and our customer service team will give you a call to assist you with placing your order.​​

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Discount

Military service members and veterans receive a 10% discount. You will have to email us your purchased number, and a copy of your current driver license with an updated address and dd214.  

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Shipping & Handling

 

At Battle Buddy Supply Co, we strive to ensure your order is processed and shipped as quickly as possible.

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Processing Time:

• Orders are typically processed within 1-2 business days. However, during peak season, processing may extend to a maximum of 3 business days. We appreciate your understanding and patience!

Shipping Methods:

• We offer USPS Priority Mail for domestic orders, which includes a tracking number for your convenience. Please note that we currently do not offer international shipping.

Delivery Times:

• Delivery times vary based on your location and the shipping method chosen. Please refer to the estimated delivery times provided at checkout.

Shipping Rates:

• Shipping rates are calculated at checkout based on your location and selected shipping method.

Tracking Your Order:

• Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its progress.

International Shipping:

• Please note that we currently do not offer international shipping.

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​Secure Ordering & Payment Options

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We prioritize your security and convenience. We accept all major credit cards, including Visa, MasterCard, American Express, Discover, Google Pay and Apple Pay. You can identify the accepted payment methods by the icons displayed at the bottom of the page.

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Security Measures:

• Encryption: Our website uses SSL encryption to ensure that your payment information is safe.

• Secure Transactions: All transactions are processed through secure, reputable payment gateways.

• Privacy Protection: We respect your privacy and do not share your information with third parties.

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If you have any questions or need assistance with your order, please feel free to contact our customer service team or simply click on Let's Chat! below, a live agent will be available to assist you.

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Returns & Refunds

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We inspect all our items prior to shipping to ensure they are not broken or damaged. 

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Defective or Damaged Items: Incorrect Items: If you receive the wrong size, color, or model, we’ll gladly exchange it for the correct item.

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Change of Mind: If you simply change your mind, you may return the item within [30] days, provided it is unused and in its original packaging.

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Sizing Issues: If clothing or accessories do not fit as expected, you may return them for a different size or a refund.

 

Return Process:

• Contact our customer service team at [ battlebuddysupplyco@gmail.com ] to initiate your return.

• Provide your order number and the reason for the return.

• Provide a picture of the item.

• Follow the instructions provided for packaging and shipping your return.

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Return Shipping Costs:

• Customers are responsible for all return shipping costs.

• For returns due to a change of mind, the customer is responsible for return shipping costs.

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Refund Processing: Once we receive your returned item, we will inspect it for any damage. Refunds will be processed within 3-5 business days, contingent upon the item's condition.

 

If the item is damaged during return shipping, the customer will be held responsible for the damage.

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Please allow additional time for your bank to process the refund transaction.

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Thank you for shopping with us! If you have any questions or need assistance, don’t hesitate to reach out.

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Privacy Policy

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Your submission of personal information through the BattleBuddySupplyCo.com is governed by our Privacy Policy. At Battle Buddy Supply Co, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information.

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Information We Collect:

1. Personal Information:

   • When you place an order, or contact us, we may collect personal information such as your name, email address, phone number, and shipping address.

2. Payment Information:

   • We collect payment information, including credit card details, through secure payment gateways. We do not store your payment information on our servers.

3. Usage Data:

   • We may collect information about how you use our website, including your IP address, browser type, pages visited, and the time spent on our site.​

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How We Use Your Information:

• To process and fulfill your orders.

• To verify and validate your identity. 

• To communicate with you about your order status and provide customer support.

• To improve our website and enhance your shopping experience.

• To send promotional emails, if you opt in to receive them.

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Data Security:

We implement a variety of security measures to protect your personal information. All sensitive information is transmitted via SSL (Secure Socket Layer) technology and is encrypted in our databases.

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Cookies:

Our website uses cookies to enhance your experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

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Third-Party Services:

We do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted third parties who assist us in operating our website or servicing you, so long as those parties agree to keep this information confidential.

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Our store is hosted on Wix.com Ltd. They provide us with the online e-commerce platform which allows us to sell our products and services to you.

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Your Rights:

You have the right to access, correct, or delete your personal information at any time. If you would like to exercise these rights, please contact us.

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Changes to This Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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If you have any questions about our Privacy Policy, please contact us at [ battlebuddysupplyco@gmail.com ].

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We thank you for choosing us!

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